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Contact & Support

We offer several ways to get in touch. For logged-in users, we highly recommend using the built-in Support Ticket system for the fastest response.

This is the fastest and most convenient way to get help.

  • Response Time: Prioritized (within 6 hours)

You can access the Support Center by clicking the message bubble icon on the navigation bar, next to the notification bell.

Creating a New Ticket​

As seen in your "Support Center," you can:

  1. Provide a Subject for your issue.
  2. Describe your issue in the text box.
  3. Click "Create Ticket."

You can also see a list of "Your Tickets" and their status (e.g., "Closed") below the creation form.

Replying to a Ticket​

After creating a ticket, you will be taken to a conversation view that looks like a messaging app.

  • You can engage directly with the Zyrepha support team.
  • Tickets can only be closed by the support team.
  • Either you or the support team can reopen a ticket at any time simply by sending a new message.
  • The support team can only respond to and close tickets; they cannot create them.

2. In-App Notifications​

This is the fastest way for us to communicate with you.

  • Notifications are found by clicking the bell icon in the navigation bar.
  • You can filter your notifications using these buttons:
    • All
    • Unread
    • Read
    • Mark all as Read
  • You can click on any notification to view more details.
  • This is a one-way communication channel; you cannot reply to notifications.
  • Important notifications may also be sent to your email address.

3. Contact Page (Logged-out Users / Visitors)​

If you are logged out or are a visitor, you can use our public contact page.

  • Response Time: ~24 hours

  • URL: https://zyrepha.com/contact

  • You can either:

    1. Fill out the form by providing your Name, Email, and Message.
    2. Contact us via our direct email address listed on that page.