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Billing & Subscriptions

The "Billing" page is where you manage your organization's subscription plan.

Billing Info Card​

At the very top of the page, you will find a "Billing Info" card that displays:

  • Company Name
  • Current Plan
  • Expiry Date
  • The logged-in user

Subscription Plans​

Below the info card, you will see the three available subscription plans: Apex, Boost, and Spark.

  • Each card provides a brief description, including who the plan is suitable for and its user/branch limits.
  • For a full feature comparison, please visit the main Pricing Page.

To change your plan, simply click the "Select Plan" button on the plan you wish to upgrade to.

  • Your "Current Plan" will be highlighted and its button will be disabled.
  • Clicking "Select Plan" will securely open a Pesapal window to handle the transaction.
  • After the transaction, you will be redirected to a billing status page confirming if the payment was successful or failed.

Subscription & Limit Management​

Here is what happens when your subscription expires or you exceed your plan's limits.

What Happens When Your Subscription Expires?​

When your subscription expires, your account access will be limited.

  • All users will only be able to access the following pages:
    • Dashboard
    • Profile
    • Billing
    • Transaction History
  • If you try to visit any other page, a modal will appear informing you that your subscription has expired.
  • Admins: You will see a button to "Go to Billing Page" and a button to "Contact Us."
  • Other Users: You will be advised to contact your organization's administrator to renew the subscription.

What Happens If You Exceed Plan Limits?​

If you create more branches or users than your current plan allows, those new accounts/branches will be "frozen."

  • How it works: The accounts and branches are frozen in the order of their creation date. The newest ones (those past the limit) will be frozen, while the older accounts/branches within the limit remain functional.
  • For Frozen Users: You can log in, but can only access the Dashboard and Profile pages.
  • For Frozen Branches: You can log into the branch, but cannot navigate to other pages except Dashboard and Profile.

In both "frozen" cases, a modal will appear ("Account Frozen" or "Branch Frozen") advising you to contact your administrator to upgrade to a higher plan.